Refund policy
At Motiv, our goal is to ensure your satisfaction with every purchase. As a print-on-demand brand, we understand that unique circumstances may arise. Our return and refund policy is designed to be fair, transparent, and accommodating to your needs.
Returns:
-
Defective or Damaged Items:
- In the rare event that you receive a defective or damaged item, please contact our customer support team at info@motivwear.co within 30 days of receiving your order.
- Provide clear photos of the damaged or defective item, along with your order number.
- We will work swiftly to assess the situation and provide you with a suitable solution, which may include a replacement or refund.
Refunds:
-
Non-Receipt of Items:
- If your order has not arrived within the estimated delivery time, please reach out to us at info@motivwear.co.
- We will investigate the issue and offer a refund or replacement if necessary.
-
Quality Concerns:
- If you are dissatisfied with the quality of the received item, please contact us within 30 days of receiving your order.
- Provide clear photos illustrating the quality issue.
- We will assess the situation and may offer a refund or replacement.
Exclusions:
-
Size or Style Issues:
- Ensure you carefully check the size chart provided before placing an order to avoid size issues.
- We do not offer refunds or replacements for size or style-related concerns.
-
Change of Mind:
- As each item is printed on demand, we do not accept returns for change-of-mind or preference reasons.
How to Contact Us:
- For all return and refund inquiries, please contact our customer support team at info@motivwear.co.
- Include your order number and a detailed description of the issue in your email.
Note:
- Refunds will be issued to the original payment method used during purchase.
- Allow up to 30 business days for the refund to reflect in your account.
We appreciate your understanding and cooperation. Your satisfaction is our priority at Motiv. Thank you for choosing us for your apparel needs!